Terms of Service

These Terms of Service (“Terms”) are a binding agreement between you and AirwayAlliance, the operator of AirwayLink (“AirwayLink,” “we,” “us,” or “our”). They apply to AirwayLink websites, dashboards, applications, APIs, support channels, and related services (collectively, the “Service”).

By accessing the Service, signing in, or clicking an acceptance control, you agree to these Terms and acknowledge our Privacy Policy. If you do not agree, do not use the Service. Additional written rules for a feature, event, virtual airline, or connected service may also apply. If those rules conflict with these Terms, these Terms control for the AirwayLink Service unless we expressly state otherwise.

You must be at least 13 years old and legally capable of entering this agreement. If you have not reached the age of legal majority where you live, your parent or legal guardian must review and agree to these Terms and supervise your use. The Service is not available to anyone previously removed or prohibited from using it unless we give written permission.

You agree to:

• provide accurate, current information and keep connected accounts under your control;
• maintain one account per person unless staff authorizes otherwise;
• protect your credentials, sessions, recovery methods, and connected-service accounts;
• notify us promptly of suspected unauthorized access; and
• accept responsibility for activity performed through your account to the extent allowed by law.

Account access may depend on Auth0, Discord, vAMSYS, or membership in a participating virtual airline. Loss of access to a connected account or airline may limit Service functionality.

AirwayLink is a community and administration platform for simulated and virtual aviation. It is not an airline, air carrier, air-navigation provider, flight-planning authority, or real-world aviation training or safety service. Information in the Service must not be used to operate an actual aircraft or make real-world safety decisions.

References to airlines, aircraft, airports, routes, schedules, callsigns, liveries, trademarks, or real-world organizations may be descriptive, fictional, licensed by others, or supplied by users and participating virtual airlines. Unless expressly stated, AirwayLink is not sponsored, endorsed by, or affiliated with any real-world airline, manufacturer, airport, Discord, vAMSYS, VATSIM, Auth0, or other third party.

The Service may be offered without charge. We do not promise that virtual points, ranks, awards, records, or status will have monetary value or remain available.

You may not use or attempt to use the Service to:

• violate law, these Terms, applicable airline rules, or the rights of another person;
• harass, threaten, impersonate, defraud, discriminate against, or expose private information about others;
• submit false PIREPs, evidence, identity details, permissions, airline records, or other deceptive information;
• gain unauthorized access, bypass permissions, probe vulnerabilities, interfere with security controls, or access another user’s account or data;
• introduce malware, overload infrastructure, disrupt availability, scrape at unreasonable volume, or use automation that harms the Service or evades limits;
• reverse engineer or extract source code except where such restriction is prohibited by law;
• copy, sell, sublicense, commercially exploit, or build a competing dataset from the Service without written authorization;
• infringe intellectual-property, privacy, publicity, confidentiality, or contractual rights; or
• encourage, assist, or conceal any prohibited activity.

Reasonable use of public interfaces, accessibility tools, and authorized integrations is allowed. We may impose technical limits and investigate suspected misuse.

You retain ownership of content you lawfully submit, such as comments, messages, evidence, feedback, and profile material (“User Content”). You represent that you have the rights and permissions needed to submit it and that it does not violate law or another person’s rights.

You grant AirwayLink a non-exclusive, worldwide, royalty-free license to host, store, reproduce, format, transmit, display, and otherwise process User Content only as reasonably necessary to operate, secure, improve, and provide the Service; administer participating virtual airlines; comply with law; and exercise our rights under these Terms. This license lasts while the content is used for those purposes, including reasonable backup, audit, and legal-retention periods.

You understand that profile, passport, flight, PIREP, callsign, airline, statistics, and similar community information may be visible to staff, other users, participating airlines, or the public. Do not submit confidential information to public or shared features. We may remove, restrict, or preserve content when reasonably necessary for safety, administration, legal compliance, or these Terms, but we are not obligated to monitor all content.

The Service integrates with or links to independent services such as Auth0, Discord, vAMSYS, participating virtual airlines, VATSIM, Supabase, Resend, and other providers. Your use of them is governed by their own agreements and privacy practices. AirwayLink does not control and is not responsible for third-party content, availability, security, decisions, account actions, or data practices, except to the extent responsibility cannot lawfully be excluded.

An integration may change, reject a request, provide inaccurate information, or become unavailable. AirwayLink may disable an integration or remove a link when reasonably necessary.

Participating airlines and authorized staff control many operational decisions, including PIREP approval, claims, points, ranks, transfers, events, moderation, permissions, and airline membership. Criteria may differ by airline. AirwayLink may provide tools and records but does not guarantee a particular outcome. Decisions may be corrected or reversed when based on error, fraud, changed source data, airline policy, or security concerns.

Where an appeal or review process is offered, you agree to use it honestly and provide requested information. Nothing in this section removes rights that applicable law does not allow you to waive.

The Service, including its software, interface, design, documentation, original text, and AirwayLink branding, is owned by AirwayAlliance or its licensors and is protected by applicable law. Subject to these Terms, we grant you a limited, revocable, non-exclusive, non-transferable license to access and use the Service for its intended personal or authorized virtual-airline purposes.

Third-party names, logos, aircraft, liveries, and other materials remain the property of their respective owners. No license is granted to use AirwayLink or third-party trademarks except as necessary to identify and use the Service. If you believe content infringes your rights, contact support@airwaylink.org with enough detail for us to evaluate the request.

AI-assisted, beta, preview, and experimental features may produce incomplete, outdated, biased, or incorrect results. Outputs are provided for assistance only and should be independently reviewed. Do not rely on them for real-world aviation, safety, legal, medical, financial, disciplinary, or other high-impact decisions. Do not submit confidential or sensitive information unless the feature clearly authorizes it and you have the right to do so.

We may label, limit, modify, or discontinue experimental features and may use associated inputs, outputs, and feedback to operate, evaluate, and improve them as described in the Privacy Policy.

We aim to operate the Service reliably, but outages, maintenance, security events, provider failures, data loss, delays, and errors may occur. We may add, modify, suspend, or retire features for valid operational, legal, safety, security, or business reasons. Where a change materially reduces an ongoing consumer service, we will provide notice or remedies when required by applicable law.

You are responsible for retaining copies of User Content or records you need. We do not guarantee permanent archival storage, uninterrupted access, or compatibility with every device or integration.

You may stop using the Service at any time. You may request account closure by contacting support, subject to retention described in the Privacy Policy.

We may restrict, suspend, or terminate access when we reasonably believe it is necessary because of a serious or repeated violation, fraud, security risk, unlawful conduct, harm to users or providers, loss of eligibility or airline membership, a legal requirement, or discontinuation of the Service. When reasonable and legally required, we will provide notice and an opportunity to address the issue. Immediate action may be taken for urgent security, safety, fraud, or legal concerns.

Provisions that by their nature should survive termination—including ownership, permitted retention, disclaimers, liability limits, indemnity, and dispute provisions—will survive.

To the extent allowed by law, the Service is provided “as is” and “as available.” We do not promise that every record is complete or accurate, that the Service will be uninterrupted or error-free, that defects will always be corrected, or that the Service will meet every user’s requirements. Virtual-airline and third-party data may be delayed, changed, or inaccurate.

We disclaim implied warranties only to the extent the law allows, including implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement. These Terms do not exclude any warranty, remedy, or statutory right that cannot lawfully be excluded, including any obligation to provide a consumer service with legally required care and skill.

Nothing in these Terms excludes or limits liability for fraud, fraudulent misrepresentation, willful misconduct, death or personal injury caused by negligence, or any other liability that applicable law does not permit to be excluded or limited.

Subject to that sentence, and to the extent permitted by law, AirwayLink and its operators, contributors, volunteers, affiliates, and service providers will not be liable for indirect, incidental, special, exemplary, punitive, or consequential loss; loss of profits, opportunity, goodwill, data, ranks, points, virtual-airline status, or anticipated savings; or harm caused by third-party services, unauthorized account access not caused by our failure to use legally required care, or events reasonably outside our control.

To the extent a monetary cap is permitted, our aggregate liability arising from the Service during the twelve months before the event giving rise to the claim will not exceed the greater of the amount you paid AirwayLink for the affected Service during that period or USD $100. This cap does not reduce any minimum remedy or protection that mandatory law gives you.

To the extent permitted by law, you agree to defend, indemnify, and hold harmless AirwayLink, AirwayAlliance, and their operators, contributors, and affiliates from third-party claims, damages, and reasonable costs arising from your unlawful conduct, your material breach of these Terms, or User Content that infringes another person’s rights. This obligation does not apply to the extent a claim was caused by our own breach, negligence, or willful misconduct, and it does not limit non-waivable consumer rights. We will provide reasonable notice of a covered claim and allow reasonable cooperation in the defense.

Before filing a formal claim, please contact support@airwaylink.org and describe the issue so both sides can try in good faith to resolve it informally. This does not prevent either side from seeking urgent relief or using a regulator, small-claims process, or other procedure that cannot lawfully be restricted.

Unless mandatory law provides otherwise, these Terms are governed by the laws of the jurisdiction in which AirwayAlliance’s operator is principally established, without applying conflict-of-law rules, and disputes may be brought in the competent courts there. Consumers retain any mandatory protections and rights to bring proceedings in their home jurisdiction that applicable law provides.

• Entire agreement: These Terms, the Privacy Policy, and expressly incorporated feature rules form the agreement about the Service.
• Severability: If a provision is unenforceable, it will be enforced to the lawful extent or removed, and the remainder will continue.
• No waiver: A failure to enforce a provision once is not a waiver of the right to enforce it later.
• Assignment: You may not transfer your account or these Terms without our consent. We may transfer these Terms with the Service as part of a reorganization or successor transaction, subject to applicable law.
• No agency: These Terms do not create employment, partnership, franchise, fiduciary, or agency relationships.
• Force majeure: Neither side is responsible for delay or failure caused by events reasonably beyond its control, except obligations that law does not permit to be excused.
• Electronic communications: You agree to receive Service-related notices electronically. You may keep a copy of these Terms for your records.

We may revise these Terms for legal, security, operational, or feature changes. The updated date above identifies the current version. We will provide reasonable notice of material changes when required. Changes apply prospectively from their effective date. If you do not agree to revised Terms, stop using the Service before they take effect. Continued use after the effective date constitutes acceptance where permitted by law.

Questions about these Terms may be sent to support@airwaylink.org.